An obstacle on the road?
Let's restart from the right place.

1. Open your browser's download list and look for BeastoriaLauncher-Windows.exe.
2. Check that the download has finished. The file is usually in the Windows Downloads folder.
3. If no file appears, go back to the official page and restart the download.

1. Close the game before starting an update. Keep at least 10 GB of free space for the installation.
2. In the launcher, use Check, then Install / Update.
3. If an error stays on screen, note its exact text and the step that fails. Do not delete your saves to try to fix it.

The launcher itself may need a new download from the website.

1. Make sure the installation or update has finished in the launcher, then use its Play button.
2. If Windows shows an alert, note its exact title. Do not disable your protections to continue.
3. If the game closes, note whether it happens before or after the login screen. A screenshot of the error message helps the team identify the problem.

1. Use your account's email address, not your character's name.
2. Check the keyboard, the Caps Lock key and any spaces added when copy-pasting.
3. Try logging in on the website. If it works here but not in the game, mention that difference in your help request.

Never share your password in a ticket or on Discord.

If you still know your password and can log in, open your player area to change it.

If you can no longer log in, ask the team for help on Discord, without posting your credentials or email address in a public channel.

That's normal: the sessions are separate. Open the Windows launcher, click Play, then log in inside the game with the same Beastoria account.

1. Check the realm status. If it is offline, wait for it to come back before trying again.
2. Check the latest journal posts and the updates offered by the launcher.
3. If the server is detected but the connection fails, note the message and the step: realm choice, character selection or arrival on the map.

The detection shown on the website is local to the server. It does not guarantee that your PC can reach it remotely.

1. First check the realm status and recent announcements.
2. Note the time, the character name, the delay before disconnection and any message.
3. Say whether the problem affects all your characters or just one, and whether it started after an update.

To help the team, tell apart what you observe: does the image freeze, or does it stay smooth while characters and actions lag behind?

1. Note the place and the action in progress: combat, equipment, looting or movement.
2. Say whether the problem is permanent or appears at certain moments, and whether a download was running on your connection.
3. Add the time and, if possible, a short screenshot or video. These are more useful than a simple “it lags”.